Aashiyana Luxury Cottages, Ranthambore understands the importance of your privacy and respect that you want to safeguard the use to which your personal information is put. Consequently, we make it a high priority to ensure that your personal information (including credit card details) remains secure and confidential and is used only for the intended purpose. In this privacy policy we explain how we collect data about you and the nature of that data, how we use that data, who that data may be sent to and how you can amend data you have submitted to us. Our privacy policy applies to your personal data supplied or collected from our website (https://www.aashiyanacottage.com/ or any other web page) and to personal data supplied or collected over the telephone, by e-mail or by letter. The personal data we collect and how we collect it We may collect or be provided with, store and use the following kinds of personal information:
- Your first and last name, telephone number, postal and e-mail address;
- Information about your computer and about your visits to and use of our website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation;
- If you make a reservation or purchase any items using a credit or debit card then we need the card number, cardholder name, expiry date and CVV number;
- Any survey responses or feedback.
We may ask you for personal information in a variety of circumstances, for instance:
- When you make a Farm reservation or purchase something from our website or on the telephone or by e-mail, letter or fax;
- When you register with us, subscribe to our newsletter, enter competitions or register for promotions;
- When you take part in surveys or provide us with feedback.
We may be provided with personal information by third parties in connection with a reservation at Aashiyana Luxury Cottages, Ranthambore for instance, by a travel agent you may use to make a reservation or by Aashiyana Luxury Cottages, Ranthambore in connection with your reservation or home stay.
We may also collect personal information in the course of telephone calls to and from our office or reservation service which may be recorded or monitored for the purpose of quality control and for staff training. Call recordings will be maintained as long as reasonably necessary and will then be deleted. Any personal information obtained from you during the call will be treated in accordance with the provisions of this privacy policy.
Using your personal information
Aashiyana Luxury Cottages, Ranthambore may use your personal data in a number of ways, set out below.
Reservations
Aashiyana Luxury Cottages, Ranthambore provides an online reservations facility on the farm’s website and a telephone facility for making reservations at the farm. In the course of making and fulfilling a guest reservation it is necessary for Aashiyana Luxury Cottages, Ranthambore to collect and use personal data which will be subject to our Reservations Privacy Policy.
Website and marketing
Aashiyana Luxury Cottages, Ranthambore may also use your personal information to:
- Administer the website;
- Improve your browsing experience by personalising the website;
- Enable your use of the services available on the website;
- Send you goods purchased via the website and/or supply you with services purchased via the website;
- Send statements and invoices to you and track payments;
- Track your use of the reservation process and contact you once via email regarding your experience;
- Send you general (non-marketing) commercial communications;
- Send you e-mail notifications which you have specifically requested;
- Send you marketing communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by e-mail or similar technology (you can inform us at any time if you no longer require such marketing communications);
- Provide third parties with statistical information about our users but this information will not be used to identify any individual user;
- Deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on the website, The Aashiyana Luxury Cottages, Ranthambore will publish and otherwise use that information in accordance with the license you grant to us.
Aashiyana Luxury Cottages, Ranthambore will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
Sharing your personal information
Aashiyana Luxury Cottages, Ranthambore may disclose information about you to any member of our group, which means our subsidiaries, holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, any employees, officers, agents, suppliers or sub-contractors including, but not limited.
It may sometimes be necessary for Aashiyana Luxury Cottages, Ranthambore to disclose your personal information in order to comply with a legal obligation but we will only do so in accordance with data protection legislation and will ensure that the appropriate security measures are observed. Except as provided in this privacy policy, Aashiyana Luxury Cottages, Ranthambore will not provide your information to third parties.
How long do we hold your personal information?
Aashiyana Luxury Cottages, Ranthambore will only store your personal data for as long as is necessary for the legitimate purpose for which it was supplied and it will be destroyed or deleted when it is no longer necessary for Aashiyana Luxury Cottages, Ranthambore to hold it. You can ask us to erase or delete all or some of your personal data at any time although that may impact upon the benefit you get from our website or other services.
Security of your personal information
Aashiyana Luxury Cottages, Ranthambore will take reasonable legal, technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Aashiyana Luxury Cottages, Ranthambore will store all the personal information you provide on its secure (password and firewall protected) servers. Reservations you make with Aashiyana Luxury Cottages, Ranthambore will be encrypted using SSL technology.
In the course of processing or transmitting your credit card CVV number Aashiyana Luxury Cottages, Ranthambore will observe and fully comply with the current Data Security Standard of the PCI Security Standards Council.
You accept that data transmission over the Internet is inherently insecure and Aashiyana Luxury Cottages, Ranthambore cannot guarantee the security of data sent over the Internet.
International data transfers
Personal information that Aashiyana Luxury Cottages, Ranthambore collects or holds may be transferred to, and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Aashiyana Luxury Cottages, Ranthambore or for one of its suppliers. This includes staff engaged in, amongst other things, the fulfillment of any reservation, the processing of your payment details and the provision of support services.
Personal information which you provide may be transferred to countries (including the United States of America) which do not have data protection laws equivalent to those in force in the European Economic Area. However, wherever possible Aashiyana Luxury Cottages, Ranthambore has implemented the appropriate legal and security measures to ensure that your personal data is protected.
In addition, personal information that you submit for publication on the website will be published on the Internet and may be available, via the Internet, around the world. Aashiyana Luxury Cottages, Ranthambore cannot prevent the use or misuse of such information by others.
You expressly agree to any such transfers of personal information.
Your privacy rights
You have the rights listed below in relation to personal data we hold about you:
Delete data:
You can ask us to erase or delete all or some of your personal data. Change or Correct data: You can ask us to change, update or fix your data in certain cases particularly if it is inaccurate.
Object to, or Limit or Restrict our Use of data:
You can ask us to stop using all or some of your personal data or to limit our use of it.
Right to Access and/or Take your data:
You can ask us for a copy of your personal data to be provided in machine readable form.
Complaint:
You have the right to lodge a complaint with Aashiyana Luxury Cottages, Ranthambore’s supervisory authority which is the UK’s Information Commissioner’s Office.
Data Controller and Contact
The data controller responsible in respect of the information collected on the website or otherwise in the course of your dealings with us is Aashiyana Luxury Cottages, Ranthambore Farm whose office is at Aashiyana Luxury Cottages, Ranthambhore Rd, Khilchipur , Sawai Madhopur, India, Rajasthan
. Any queries regarding Aashiyana Luxury Cottages, Ranthambore use of you personal data should be addressed to our Data Protection Team by email;- info@aashiyanacottage.com
Our use of ‘cookies’
To make Aashiyana Luxury Cottages, Ranthambore work even better for you, we also use ‘cookies’ to collect information about your use of the website. You should read our Cookies Policy for full details.
Policy amendments
Aashiyana Luxury Cottages, Ranthambore may update this privacy policy from time-to-time by posting a new version on the website and, as appropriate, this will be notified to you by email. You should check this page when using Aashiyana Luxury Cottages, Ranthambore website to ensure you are happy with any changes. Effective from 01 Oct 2024.